Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@spro44.com. Please note that returns will need to be sent to the following address: Maneli Inc., 51 Roysun Road Unit 4, Woodbridge, ON, L4L 8P9 CANADA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@spro44.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@spro44.com.
Your satisfaction is the utmost importance, and we will gladly accept any returns 30 days from the date you receive the merchandise for a full refund minus our shipping cost to you assuming all return guidelines are properly adhered to. Return authorization numbers are issued by our Customer Service department and a Return Authorization form will be e-mailed to you that must be read and replied to. Refunds will be issued when the machines have passed inspection at our location. Machines will not be accepted without a return authorization number. If merchandise is returned without an authorization number, you will be responsible for all associated costs.
Shipping Damage
Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please email us to report the damage and DO NOT use the machine. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...), as the shipper will come to inspect the package. You may also call the shipper directly.
All other warranty issues on the machine are covered by manufacturer warranty and require that you ship back the machine to our service centre and out technicians will repair or replace any parts necessary.
GENERAL WARRANTY CONDITIONS
ON ESPRESSO CAP MACHINE
This appliance is warranted to the original consumer purchaser by manufacturer for one(1) year from the date of purchase from an authorized retail location against defects and workmanship and materials. A purchase receipt or other proof of original purchase will be required before warranty service is rendered. During this warranty period, a defective part of product will be replaced with either a new or reconditioned part or product, depending on availability at the time of replacement. To validate this product’s One year warranty, you must provide us with proof of the purchase date. Such proof can be made only by presenting the original receipt and if a proof-of-purchase is not provided, the warranty is void. It is not the responsibility of manufacturer to provide or obtain the proof-of-purchase date. The warranty covers normal consumer usage and is available to only residents in Canada. The warranty does not include damage that occurs from neglect, misuse, faulty installation or maintenance by non-authorized personnel, mishandling, damage during shipment, line power surge, or any other circumstance not due to manufacturing defects of the machine. The warranty does not cover improper use of the machine or its use in commercial applications. Maneli Incorporated will not be responsible for any damage which may be caused, directly or indirectly, to persons, things, or domestic animals due to failure to observe all safety measures indicated in the instruction booklet. If the appliance is repaired insurance against shipping damage is the responsibility of the user if sent directly and any shipping cost incurred will also be paid by the user.
Please contact customer service by email for any other information needed on returning an item.